If Hiya is not working correctly in general, you can try a couple troubleshooting steps before you try anything else.
Update the App to the most recent version: If you are still having issues try the fail-safe described below.
The fail-safe: Consider the fail-safe the app version of calling IT Support and them asking if you restarted your computer.
However, it’s important to note that when you uninstall the app, you will lose the numbers in your blocklist. You should take a screenshot or write the block list down if possible.
- Uninstall Hiya
- Restart your device
- Reinstall Hiya
If you are a Premium subscriber, after you reinstall you will need to restore your subscription. In the our app go to the premium tab. Then scroll down and tap on the option to "restore subscription.”
You can follow the steps here to set up the app again after a reinstall: Hiya: Android Setup and Start Guide