Please read our Hiya FAQ: Android if you have any additional questions about the steps below.
You can find our app to download in the Google Play Store if you search for "Hiya."
Tap "Install" to download the app.
After you download the app and open it for the first time you will see the below screen.
You will need to agree to the Terms of Service and Data Policy to continue. You can click on the links for them to read it in full.
You will then be asked to choose to set Hiya as the default Phone app or not as seen in the screen below.
Although you can use the app as a default dialer, we don't suggest you should at this point. We still haven't added all the necessary features to the dialer yet.
You can find how to change the default dialer back to the phone's native dialer here: https://www.androidauthority.com/change-default-apps-android-2-633572/
You will need to allow Hiya manage phone calls for it to block calls, as seen below.
Hiya will also need access to the call logs to show caller ID's for calls that you have received. You will need to tap Allow as seen below.
You will have to enable "Draw over other apps" for Hiya to show the caller ID for a call as it is incoming. You will need to follow the steps on the screens below and toggle the switch on.
After you allow Hiya to display over other apps, tap back and go back into the app.
If you tap on the Premium tab along the bottom of the app you will have to option to subscribe to the Premium version of the app.
If you scroll down on the Premium tab you will see the option to Restore Subscription. This option will bring back the Premium version of the app if you are already subscribed.
To start blocking numbers, tap on the "Block List" tab along the bottom of the app. One there, tap on the "+" sign in the bottom left of the screen to block. You can choose from the option you see in the image below.
To block an entire area code or country code you should use the "Numbers that begin with" option. You can learn more about that here: Hiya: Android Spoofed Calls / Neighbor Scam
To update your auto blocking settings, tap on the Settings menu on the bottom right of the app.
You will see the Call Screener option on this page. You can learn more about that here: Call Screening with a Text Message on Android
Tap on the Call Settings menu to change your preferences.
Go to the Block List tab along the bottom and make sure that you turn on the switch to "Allow Contacts."
You may have to do these further steps as well. Go to the settings tab in the bottom right and then tap on Call Settings. Make sure and set "Calls from saved contacts" to do nothing.
If you set "Calls from saved contacts" to do nothing it should ask if you want to give the app access to your contact list. If you say yes then it should whitelist them. I would try turning that setting off and then back on.
If that does not work I would try uninstalling and the reinstalling the app then trying the steps again.
You can reverse lookup a phone number in the “Keypad” tab along the bottom. If you enter a number you can then either look It up or dial it from that screen as the images below.
If you tap on the name we have for the number you will then have the option to tap on the three dots in the upper right for more options.