Q: How do I set up the app for the first time?
A: You can find step by step instructions here: Hiya: Android Setup and Start Guide
Q: What is Hiya Premium for Android?
A: Hiya Premium is our new subscription service that complements our free offering without taking away the core free features that our users have come to love and rely on.
Free users will continue to receive incoming call Nuisance and Fraud detection and alerts.
Free users will also still have access to all of the spoof and blocking protection settings in the block list. Including the ability to block by country code, area code, or prefix.
Free users will also continue to enjoy caller IDs and unlimited free lookups for Nuisance and Fraud numbers as well as numbers that we know belong to a business. (There will be some business numbers that we do not yet know are businesses.)
If restore purchases does not work, could you try the steps on this page? Hiya is not working on my Android
After you reinstall please try the restore purchases option again. This may seem obvious but please make sure you are signed into the Google account that you purchased the subscription with.
Q: Hiya is not working correctly. What can I try before I try anything else?
A: Update the App to the most recent version: If you are still having issues try the fail-safe described below.
A: The fail-safe: Consider the fail-safe the app version of calling IT Support and them asking if you restarted your computer.
However, it’s important to note that when you uninstall the app, you will lose the numbers in your blocklist. You should take a screenshot or write the block list down if possible.
- Uninstall Hiya
- Restart your device
- Reinstall Hiya
If you are a Premium subscriber, after you reinstall you will need to restore your subscription. In the our app go to the premium tab. Then scroll down and tap on the option to "restore subscription.”
Q: My Caller ID name is wrong. How do I change it?
A: If your number is incorrectly labeled as spam, or you notice that wrong information is shown or missing from your own number or someone else’s or, if you would like to remove your information from our services altogether, please click here and we can help you.
Q: How do I report inaccurate or offensive comments?
A: If your number has inaccurate or offensive comments please follow the steps on this linked form and we can look into getting them removed for you.
Q: Is there a way to prevent blocked calls from going to voicemail? (also known as: Why are spammers still able to leave me a voicemail if I have them blocked?)
A: For older versions of Android we used to be able to block numbers from going to voicemail. However, on recent versions of Android, all call management apps (like Hiya) are prevented from hanging up on blocked calls. If/when Google lifts this limitation, we will gladly make it available to you.
Q: How do I block a number?
A: There are two ways to block a number:
- From the Call log, tap the number and scroll to the bottom. You can choose "Block this number" at the bottom of the screen.
- Tap the Blocking tab at the bottom. Under Block List, tap the + sign at the bottom to add the number you'd like to block.
Q: How do I report and leave a comment on a call that I received?
A: After you receive a call it should show in the Hiya call log. You can then tap on the entry in the log and then tap on "Report." Tap on the type of call it was and then you have the option to leave a comment.
Q: How do I unblock a number that I have manually blocked?
A: You can unblock a number that you have blocked with the following steps. In the Android app, go to the Blocking tab, tap Block list, and tap on the x next to the blocked number.
Q: How can I block Spoofed Calls / Neighbor Scam (calls that show as my area code and prefix) on Hiya?
A: In the Android app, tap on the Blocking tab. Tap Block List. Tap the + sign at the bottom. Choose "Numbers that begin with." You can then input any area code and prefix that you might be having issues with.
Please be aware that the block option for will block all calls with the area code or area code and prefix. Even those in your contact list. If you are on the most updated version of the app you can unblock the contact after the fact.
Q: How do I set my blocking preferences?
A: Tap on the Blocking tab at the bottom to manage your blocking setting and block list.
Q: Can You Block Text Messages?
A: Hiya, on both iPhone and Android, does not block text messages from numbers you block.
Q: What happens when I block someone?
A: When you block a number, you prevent the next call or text from going through to your phone. Your phone typically will not ring (with exceptions for some versions of Android). You will be able to view the blocked calls in the Hiya app. There's also the option to turn off all blocked number notifications so you won't even know that a blocked user tried to contact you.
Q: Why do I see a flash of a call sometimes, or even a ring or two, when I receive a call from a blocked user?
A: Depending on your phone and carrier there may be a few seconds of time where the device is between the incoming call and blocking process, and so it flashes and might even ring briefly.
Q: Why can't Hiya block callers while I'm on a call?
A: Because the call you are on will be disconnected. We wish we could, but it's a limitation built into most smartphones.
Q: How do I view blocked calls?
A: Go to your call log in the app; they will be displayed there.
Q: Why do you need access to my contacts?
A: Sharing your contacts with us is optional (If you do, they don't leave your phone) Although we do not require it, allowing access to your contact list helps us to identify callers under the name you prefer to see, and to filter out numbers that may look spammy, but are actually legitimate for you (like your Doctor's office). More information can be found here.
Q: How do I delete all calls from the app?
A: Tap on the Settings option in the bottom right. Under App Settings, tap Delete call logs.
Q: How do I turn off all notifications?
A: Go to your phone settings, and open Apps. Find the Hiya app and tap notifications to disable your notifications.
Q: The call alert is getting in the way of my call. How can I move or change it?
A: You have the ability to reduce the alert or move it to a different area of your screen. To move the alert, tap it and drag it up or down to the area of the screen that you want it to appear. To reduce the size of the alert, tap on Settings, then tap Identify incoming calls, and choose Overlay instead of Full screen.
Q: Why can’t Hiya identify all of my calls?
A: Hiya’s database ingests billions of records every month from a variety of public sources to provide you the most accurate, up-to-date information on incoming callers. If a number isn’t available today, it might be tomorrow because we’re constantly adding more information. Hiya works to identify as many telephone numbers as possible – but some information may not be available. Unfortunately, while we wish we could, we cannot identify all numbers.
Q: Why isn't my caller ID working?
A: If a number is unidentified, it might not yet be in our database. The Hiya database is growing on a daily basis. If a number isn't identified today, it might be tomorrow.
Q: Why did Whitepages Caller ID install when I tried to install Hiya?
A: The hiya app is only compatible with versions of the Android OS newer than 4.4. To ensure that you have an app that works we default to one of our older apps that is compliant when we detect an older version of Android.
Q: How do I add photos to my contacts?
A: We match the contacts in your call log with your phone book photos. If a contact does not have a designated photo, just add a photo to the contact and Hiya will update it within the app.
Q: How can I give feedback or contact support?