If Mr. Number is not working correctly in general there are a couple things you can try.
Update the app in the App Store:
If you still have issues, try the steps below. (the fail-safe or install Hiya)
If you are on an older version of the iPhone operating system, you may not be able to update to the most recent version of the app. Please update the phone to a more recent version of iOS to update the app. We are only compatible with iOS 10 or above.
Please note that this step may update your app to the free version of our app. The premium version is available within the updated app.
Do not force quit the app during everyday use.
Mr. Number needs to do updates periodically and if the app is forced closed in the middle of the update then blocking and your block list may not work. It is best to not force quit the app to ensure the app works properly.
Consider the fail-safe the app version of calling IT Support and them asking if you restarted your computer.
If you are on the free version of Mr. Number you will want to install our app, Hiya, rather than using the steps below.
However, it’s important to note that when you uninstall the app, you will lose the numbers in your blocklist. I would suggest writing down the numbers in your blocklist or taking a screenshot before doing this step. With that said, use this as a last resort if you have an extensive blocklist and don't want to write them down or take a screenshot. (“Save Blocklist” functionality is a popular request and we are looking into it for future updates).
- Disable Mr. Number in Settings
- Force-quit Settings
- Uninstall Mr. Number
- Restart your device
- Reinstall Mr. Number
If you are having issues with the Mr. Number app I could suggest trying our other app called Hiya. It does the exact same thing as Mr. Number but gets updated and tested a little more frequently. We have many users that use both apps.
Click here to download Hiya!