Basic Data Management Requests
For Business and Individual phone numbers. We respond to these cases within 1-3 business days. Most cases are resolved in one business day.
Change or Remove Caller ID
If you notice that wrong information is shown or missing from your own number or someone else’s or, if you would like to remove your information from our services altogether, please click here and we can help you.
**Please note that we are no longer able to update an ID or location on Samsung Smart Call. Any change we make to a number's registration will remove the ID from Samsung Smart Call.
Remove Comments
If your number has inaccurate or offensive comments please follow the steps on this linked form and we can look into getting them removed for you.
Advanced Data Management Requests for Individuals
The below type of request is only for individual people's phone numbers. It is not for business phone numbers. If the request is for a business phone number please use the forms above.
The types of requests below will take up to 30 days to process. Please use the forms above for quicker resolution.
Please email these types of requests to DPO@hiya.com with the subject line starting with Advanced Data Management
You can also click here and use our custom form for the request
Below is a brief description of each type of request:
I want to remove some or all of my data
Use this option to remove any additional data other than caller IDs and comments. Please use the above forms for removing caller IDs and comments.
I want to know which data you hold about me
Use this option to have us send you a summary of all the types of data we have on your phone number as an individual.
Please note that we will need to have proof of ownership of the phone number for this. Please attach proof of ownership (screenshot or photo of a contract, bill, user profile etc.) showing your name and phone number together so that we can make the necessary adjustments.
I want to stop processing of data related to me
Use this option to ask that we no longer collect any data from or about your phone number going forward.
I want to obtain a machine-readable copy of my data
Use this option to have us send you a detailed report of all data we have on your phone number as an individual.
Please note that we will need to have proof of ownership of the phone number for this. Please attach proof of ownership (screenshot or photo of a contract, bill, user profile etc.) showing your name and phone number together so that we can make the necessary adjustments.
Please email these types of requests to DPO@hiya.com with the subject line starting with Advanced Data Management
You can also click here and use our custom form for the request