Select from the below options to find answers or submit a support request.
Get help for a mobile app, with your calls, or managing your data.
Help with your calls, spam, your data, or signing up for Hiya.
Get help registering your clients phone numbers.
Reduce the risk of spam labeling on your own business calls by creating a free account to register your business numbers. If you have issues with spam labels on your business calls, this is the first step
Display your branded caller ID on your outbound calls. It works with any dialer / CCaaS platform - no integration required.
If a phone number is currently showing an incorrect name on a Hiya-enabled device, Hiya will remove the incorrect name for free.
If you made or received a call that was incorrectly labeled by Hiya as spam or fraud, you can report the problem here. NOTE: If you are a business, you must first register your business using the link above.
If you’re having issues setting up your account to use Number Registration or Branded Call, get troubleshooting support here.
Submit a support ticket for further help setting up your account to use Number Registration or Branded Call.
If inaccurate or offensive comments are being shown on one of your phone numbers in a Hiya-enabled device, you may request that these be removed. Please note, Hiya does not remove accurate comments of spam or fraud.
If you made or received a call that was incorrectly labeled by Hiya as spam or fraud, you can report the problem here. NOTE: If you are a business, you must first register your business using the link above.
If a phone number is currently showing an incorrect name on a Hiya-enabled device, Hiya will remove the incorrect name for free.
If you’re having issues with a Hiya mobile app, get troubleshooting support here.
Submit a support ticket for further help with a Hiya mobile app.
If inaccurate or offensive comments are being shown on one of your phone numbers in a Hiya-enabled device, you may request that these be removed. Please note, Hiya does not remove accurate comments of spam or fraud.
You can control what information is stored about your phone number. Please note, these requests may take up to 30 days to be processed.
If you manage numbers on behalf of another business, request registration for your clients here. However, we encourage businesses to register directly when possible.