Hiya for Businesses is an online web service where businesses can register their business phone numbers and control how their numbers appear on Hiya’s caller identification network. It is not a service for personal phone numbers.
We require a second contact to verify that the initial user is acting on behalf of the company. This is done by contacting the secondary person (either via text message, by calling them, or by the business email) to make sure that the registering user is authorized to act on behalf of the company. The contact details are only used to make contact, the phone numbers submitted here will not be used for adding or claiming the Business's numbers. Claiming the Business's numbers will be done later.
Q: Who should be the primary contact?
A: The primary contact is always the person who is registering the account and is going to maintain the Business Profile They will also be the person authorized to add/claim numbers on behalf of the company.
Q: Why is it necessary to add a secondary contact?
A: The secondary contact is often the supervisor/manager of the registering user. The contact details of the secondary contact are only used to verify that the registering user is legally acting on behalf of the company. The secondary contact may be contacted by Hiya so it is important that this person can be reached.
DEFAULT CALLER APPEARANCE
The default caller appearance is the information which will be automatically shown across the Hiya caller identification network for all registered numbers in your account. It can be changed for each number when adding/claiming them.
Q: What is the Caller Logo URL?
A: The image of the company logo is not stored by Hiya. Therefore, it must be available as a link (like http://your-business[.]com/company-logo.png) which must be accessible from the internet, as the service will use the image originated from that place. The exact web address of the picture must be entered.
Q: How can I find a URL for my company's logo?
A: If you don't know how to find a URL for your company logo you can try the below steps to find one. Please note that this might not work for all websites. The below steps should work in either Google Chrome or Apple Safari browsers on a desktop or laptop computer.
1. Navigate to a webpage that has your company's logo on it.
2. Right click on the logo and select "Open Image in New Tab"
3. Go to the new tab and copy the address that is in the address bar. This is the URL for your company's logo.
4. You can now paste this URL into the Caller Logo URL field.
Adding numbers is the one of the core functions of the service. When adding a number the majority of the fields are auto populated from the Default caller appearance. However, these fields can be changed if necessary.
Q: What is the Fixed Line type?
A: It is known as a landline in the US. This field is optional.
Q: Why can't I not edit a number right after adding it?
A: When a number is added, it becomes “Pending”, which means that it has not been validated by Hiya yet. To prevent changes during validation, editing numbers with “Pending” status is not available.
Q: Why isn't it possibility to delete a number?
A: Number deletion requests are supported but they have to be verified by Hiya to prevent accidental requests. Please submit a request here if you wish to remove a number.
Q: Why is my number still pending?
A: Every number has a certain status.When a number is added, it becomes “Pending”, which means that it has not been validated by Hiya yet. When a number has been validated, it gets the status of “Validated” (this is not indicated). In case the number cannot be validated by Hiya for whatever reason, the status becomes “Rejected”.
Users will be notified daily of any status changes to their claimed/added numbers, via an email sent to the registered email address.
Q: When does my claimed/added number appear on the phone screens?
A: Your number will be shown on the Hiya caller identification network in about 3 working days, but usually the next working day.